FAQ
Frequently Asked Questions
General
I am in the United States, can I purchase through you?
As much as we would like to, we exclusively export building materials.
However, if you are local, and would like some advice for where to purchase a specific good, we can try and help.
Where are you located?
What are your hours?
We are open from 8:30AM to 5:00PM
The warehouse is open for receiving from 8:30AM to 4:30PM
Products and Quotes
Do you offer free quotes?
Yes, but it depends. If you have a schedule of materials, with quantities already determined, we can provide a free quotation.
For certain take-offs, we may require a deposit that will go toward future material purchase.
Do you offer volume discounts?
Yes, on a project-by-project basis, we can offer volume discounts on full pallets and containers. Contact us to learn more.
Do you have a linecard?
Yes, however we distribute hundreds of manufacturers, and thousands of SKUs, so our linecard is not comprehensive of our total offerings. Contact us to learn more.
Do you have product samples?
We have a small showroom of tiles and cabinetry, however we can usually request samples from our manufacturer partners.
Shipping and Logistics
What kind of Logistics services do you offer?
Isla Trade can handle the shipping logistics for ocean, air freight, and break bulk shipping.
We have established relationships with the major shipping lines, including Tropical and King Ocean. We can submit commercial invoices, hazmat documentation, phytosanitary inspection forms, and more.
I want to ship my materials in a container I own. Can you coordinate?
Yes! We can assist with the purchasing and delivery of “Shipper-Owned Containers.” When the container gets to your destination, it is yours to keep!
This is a great solution if your project has storage or security concerns.